REFUND POLICY

We want you to love every ChronoCraft card. If something isn't right, we'll make it right. This policy explains how refunds and replacements work for our digital products.

All ChronoCraft Cards products are digital goods — downloadable images and interactive HTML files. Because digital products are delivered instantly and cannot be "returned" in a traditional sense, our refund approach is slightly different from physical stores.

Technical Failures (Full Refund):

• Your interactive card won't open or display properly in a modern browser
• The download link is broken or the file is corrupted
• You never received your delivery email or access link after successful payment
• The card content is blank, garbled, or missing your personalized text

Customization Errors (Replacement or Refund):

• The card shows incorrect names or messages that don't match what you entered
• Your personalization was not applied to the final card

Order Issues (Full Refund):

• You were charged incorrectly or multiple times for the same order
• A product was substantially different from its description or preview

• The card was successfully delivered and accessed (confirmed via delivery link activity)
• You changed your mind about the design or message after receiving the card
• The recipient has already viewed or downloaded the card
• Typographical errors in user-submitted content (please review before checkout)
• Incompatibility with outdated browsers or unsupported devices (we list browser requirements on product pages)

1. Email hello@chronocraftcards.com within 14 days of your purchase
2. Include your order number (found in your receipt email)
3. Describe the issue — screenshots help us resolve it faster
4. We'll respond within 24 hours

• Approved refunds are processed back to your original payment method via Stripe
• Refunds typically appear on your statement within 5-10 business days
• You'll receive an email confirmation when your refund is initiated

In many cases, we can fix the issue by sending a corrected card rather than processing a refund. If you'd prefer a replacement, let us know in your email and we'll generate a new card with the corrected content right away — no waiting required.

Questions about refunds? We're here to help.

Email: hello@chronocraftcards.com

Response time: Within 24 hours, usually much faster.